Privacy Policy

PRIVACY POLICY

Loom London Limited  Group (“we”, “our”, “us”) respect the privacy of our online visitors and customers (“you”, “your”, “yours”) to our website (www.loomlondon.com), and we recognise the importance of protecting the information we collect.

Our Privacy Policy is provided to enable our online visitors and customers to be informed of how we use your information, and your data protection rights. By visiting our website you accept to the practices described here and in our Terms & Conditions.

Loom London Limited Group is the data controller of the personal data collected by Loom London via or our website (www.loomlondon.com).

Please note: while this policy applies to this website, it does not apply to any website, company or organisation to which we link. Please ensure you read the policies of other websites before submitting any personal information.

What personal data do we collect?
We collect personal data from you when you provide it to us directly through your use of our website (www.jessieandjames.co.uk). This information includes:

• Information you provide to us when you use our website (e.g. your name and email address)
• Information collected automatically, using cookies and other similar tracking technologies such as Google Analytics, when you use our website (e.g. pages you have viewed)
• Billing information, if you make any purchases (e.g. credit or debit card)
  • Order payments are processed via Shopify Payments, PayPal, Apple Pay or Google Pay
• Records of your interactions with us (e.g. if you contact our customer service team)
• Information you provide to us when you enter a competition, promotion or giveaway

We may also collect information about the device you use to access our website.

How do we use this personal data?
Depending on how you use our website, your interactions with us, and the permissions you give us, the purposes for which we use your personal data include:

• To fulfil your order or request, deliver your purchase or Jessie and James Gift card
• To notify you that you have won a competition, promotion or giveaway and deliver the prize to you
• To manage and respond to any queries or complaints to our customer service team
• To improve and maintain our website and monitor its usage
• To send you marketing messages where we have your consent to do so
• For security purposes, to investigate fraud and where necessary to protect ourselves
• To comply with our legal and regulatory obligations

We rely on the following legal basis, under Data Protection Law, to process your personal data:

• Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your)
• Because we have obtained your consent (e.g. where you contact us with a query or if you consent to receive marketing from us)

Marketing
We would like to keep in touch with you and so, depending on your marketing preferences, we may use your personal data to send you marketing messages via email.

If you no longer want to receive marketing communications from us, you can change your preferences at any time by clicking on the ‘unsubscribe’ link in any email or by contacting sales@loomlondon.com. If you unsubscribe from marketing emails, please note we may still contact you with service messages (e.g. order and delivery information).

You may also see advertisements for Jessie and James on third party websites. These adverts may be tailored to you using cookies or other similar tracking technologies (which track your web activity, so enable us to serve adverts to customers who have visited our website).

Where you see an advert on social media, this may because we have engaged the social network to show adverts to our customers, or users who match the demographic profile of our customers. If you no longer want to see tailored advertising, you can change your cookie and privacy settings on your browser and on these third-party websites.

Who do we share this information with?
We share our customers’ personal data with third parties in the following circumstances:

• With service providers (e.g. payment processors and delivery companies)
• With third party advertisers, such as Google and Facebook, so that they can display advertising to our target audiences
• With our professional and legal advisors
• In exceptional circumstances, with law enforcement or other governmental authorities (e.g. to report a fraud or in response to a lawful request)
• In the event that we sell any business assets, the personal data of our customers may be disclosed to a potential buyer. In this event, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Policy
• Otherwise where we have your consent or are otherwise legally permitted to do so

Where is my personal data kept and how long for?
We use service providers based around the world. Consequently, your personal data may be processed in countries outside of Europe, including in countries where you may have fewer legal rights in respect of your data than you do under local law. If we transfer personal data outside the European Economic Area we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate safeguards, in particular the EU’s standard contractual clauses and the EU-US Privacy Shield.  Please contact us if you would like more information about these safeguards.

We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us (e.g. where you have made a purchase with us), we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes.

We may also keep a record of correspondence with you (e.g. if you have made a complaint about an item) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.

Cookies
We use cookies and other similar tracking technologies to provide certain functionality on our website, to understand and measure its performance, and to deliver targeted advertising.

Links to third party websites
Our website may contain links to websites operated by third parties. If you click on these links, you will leave our website, and your personal data will be processed in accordance with the privacy policies of the operators of those websites. The presence of such links to third party websites do not constitute any endorsement, sponsorship or recommendation by Jessie and James. You should always read the privacy policies of these websites.

What are my data protection rights?
You have certain rights in respect of your personal data, including the right to access, correct and request the deletion of your personal data.

You also have the right to object to your personal data being used for certain purposes, including to send you marketing emails. See ‘Marketing’ above, for more details of how to opt-out of marketing emails.

We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact the UK Information Commissioner’s Office.

Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us;

By email

sales@loomlondon.com

By post
Loom London Group Limited
Martins House
Downs Road
London
E5 8QJ
United Kingdom